Service Operations Trainer (iGaming)

TL;DR

Service Operations Trainer (iGaming): Ensuring effective adoption of new products, workflow software, and service processes for field service performance with an accent on change management and Salesforce training. Focus on reducing operational variability, accelerating software adoption, and standardizing workflow processes across the field service organization.

Location: Onsite in Las Vegas, NV

Company

A leading provider of cutting-edge technology, products, and content for iconic casinos and operators globally.

What you will do

• Drive change management for standard operating procedures and oversee related communications.
• Serve as a Salesforce business subject matter expert and lead all new hire training for the platform.
• Act as a critical liaison between field service, product development, and technical teams.
• Lead live in-person and web-based training sessions for internal clients.
• Assess technician competency in workflow software and identify continuous improvement opportunities.
• Collaborate with instructional designers to create engaging training programs that enhance retention.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience in dedicated training, teaching, or related roles.
• Valid gaming card and/or the ability to obtain required jurisdictional licenses.
• Must be at least 21 years of age as required by law.
• Experience with change management and continuous improvement methodology.

Nice to have

• Lean Six Sigma experience.
• Experience in casino operations and gaming.

Culture & Benefits

• Fast-paced environment requiring adaptability to evolving products and technologies.
• Opportunity to influence product outcomes by contributing to reviews, testing, and workflow design.
• Cross-functional collaboration with technical and leadership stakeholders.
• Equal Opportunity Employer commitment focusing on diversity and inclusion.