Post-Sale Operations Manager (Fintech)

TL;DR

Post-Sale Operations Manager (Fintech): Designing and optimizing operational infrastructure for customer success, onboarding, and partner-delivered implementations with an accent on NRR growth and cross-functional process efficiency. Focus on building scalable health score frameworks, renewal forecasting models, and reporting suites to drive strategic decision-making across the post-sale lifecycle.

Location: Hybrid (New York City or Barcelona)

Company

hirify.global is a leading business planning solution for finance teams, helping them automate reporting and drive strategic performance.

What you will do

• Design and standardize customer onboarding processes, including handoff protocols and time-to-value benchmarks.
• Build operational infrastructure for customer success, including health scores, renewal forecasting, and expansion tracking.
• Own the reporting suite across CS, implementation, and partner teams to surface actionable insights.
• Develop playbooks for critical customer moments such as onboarding completion, expansion signals, and churn risk.
• Collaborate with cross-functional leadership to align partner-delivered implementations with renewal and expansion forecasting.
• Leverage AI tools to automate workflows and accelerate operational analysis.

Requirements

• 5-7 years of professional experience in RevOps, BizOps, CS, or strategic finance with deep exposure to post-sale customer lifecycles.
• Strong analytical skills with experience managing CRM and CS tooling data.
• Proven track record of building and implementing processes where structure was previously lacking.
• Ability to influence cross-functional teams (CS, sales, product) without formal authority.
• Experience using AI tools to build reporting infrastructure or automate operational tasks.
• Structured thinking and process instinct applied to GTM problems.

Nice to have

• Experience in Fintech, FP&A, or finance-adjacent SaaS.

Culture & Benefits

• Competitive compensation package including equity.
• Medical insurance coverage.
• Learning and development budget.
• Access to Meditopia wellbeing platform.
• Language courses in English and Spanish.
• Competitive vacation policy.