Customer Support Agent (Ecommerce)

TL;DR

Customer Support Agent (Ecommerce): Handling inbound inquiries from Polish-speaking customers via phone and email with an accent on order management, returns, and product advisory. Focus on providing first-level support and maintaining accurate documentation of customer interactions.

Location: Bratislava, Slovakia or Remote from Slovakia

Salary: 1,200 EUR/month plus bonuses

Company

hirify.global is a leading European e-commerce company that builds and scales global consumer brands.

What you will do

• Provide support to Polish-speaking customers via phone and email (inbound).
• Advise customers on product portfolio, orders, and the returns process.
• Act as first-level contact and process inquiries for the Back Office.
• Document and post-process all customer interactions.
• Collaborate with internal departments to resolve issues.

Requirements

• Native-level or C1 proficiency in Polish.
• C1 proficiency in English or Slovak.
• Secondary, professional, or university education.
• Excellent communication skills and a customer-oriented attitude.
• Must be based in Slovakia.

Nice to have

• Previous experience in customer support.

Culture & Benefits

• 30% employee discounts on brand products.
• Multisport card for gyms and wellness centers.
• Language courses (English, German, or Slovak).
• Paid sick days and bonuses for special occasions.
• Informal team events, candy/coffee bar, and a chill zone with a massage chair.