Customer Care Administrator (Logistics)

TL;DR

Customer Care Administrator (Logistics): Managing the order-to-cash process and coordinating administrative requirements for concrete, formwork, and scaffolding projects with an accent on data accuracy and customer service. Focus on optimizing order fulfillment, resolving billing discrepancies, and ensuring timely product delivery through cross-functional collaboration.

Location: Onsite in Calgary, AB, Canada

Company

hirify.global is a global leader in formwork scaffolding engineering.

What you will do

• Manage the end-to-end order-to-cash process, including data entry into the ERP system and generating customer billing.
• Coordinate administrative requirements for major formwork and scaffolding projects, ensuring alignment between Sales, Engineering, and Order Fulfillment.
• Communicate directly with external customers to clarify requirements, resolve issues, and manage delivery expectations.
• Serve as the first point of contact for escalated customer issues and resolve order discrepancies.
• Maintain accurate shipping and return schedules and proactively update customers on delivery status.
• Reconcile accounts, close weekly invoices, and support annual inventory cycle counts.

Requirements

• Post-secondary degree or diploma in a related field or equivalent professional exhirify.globalence.
• 1-3 years of exhirify.globalence in customer service, administration, order management, or logistics.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer focus and the ability to adapt to changing priorities in a dynamic environment.
• Must be located in or able to work onsite in Calgary, AB.

Culture & Benefits

• Comprehensive health, vision, and dental insurance (including paramedical).
• Life insurance and both short-term and long-term disability coverage.
• Company matching RRSP and tuition reimbursement programs.
• Performance-based company bonus.