Customer Success Manager (Airline)

TL;DR

Customer Success Manager (Aviation SaaS): Managing a portfolio of airline customers to drive long-term success, retention, and growth with an accent on strategic relationship building and value realization. Focus on aligning product capabilities with customer business objectives and overseeing the implementation process.

Location: 100% Remote (Europe). Willingness to travel up to 20% per year for on-site customer visits is required.

Company

hirify.global is a mission-driven company pioneering sustainable inflight service management through innovative technology solutions.

What you will do

• Own and manage a portfolio of key airline customers, acting as a strategic partner for stakeholders in operations, IT, and management.
• Drive customer retention and expansion revenue by identifying upsell and cross-sell opportunities.
• Oversee onboarding and implementation phases, guiding customers through data setup and adoption best practices.
• Deliver targeted training sessions and workshops, both remotely and on-site.
• Collaborate cross-functionally to act as the voice of the customer and influence product development.

Requirements

• 3–5 years of experience in the Airline Industry or Airline Catering Industry.
• Fluent English proficiency.
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Strong stakeholder management and communication skills.
• Commercial mindset focused on value creation and growth.
• Proactive, ownership-driven approach with high organizational skills.

Nice to have

• Fluency in French.
• Experience with SaaS products or complex B2B software solutions.

Culture & Benefits

• Fully remote work environment within a diverse, international team.
• Mission-driven culture focused on shaping a zero-waste future for aviation.
• Opportunities for continuous learning and skill enhancement.
• Inclusive environment that celebrates creativity and collaboration.

Hiring process

• Recruiter screen (45 mins).
• Interview with Hiring Manager (1 hour).
• Discussion with founders and peers.