Director of Product Management (AI)

TL;DR

Director of Product Management (AI): Designing and owning the strategy for an agentic AI customer support system to automate resolution at scale with an accent on LLM-native orchestration and ML-driven intelligence. Focus on building a 0-to-1 agentic stack, optimizing automation rates, and creating high-trust PRDs for ML engineers.

Location: Hybrid (New York, NY; San Francisco, CA; Salt Lake City, UT). Relocation assistance available for candidates outside these areas.

Salary: $248,000 - $310,000 USD (Tier 1)

Company

A growth-stage FinTech company creating a hirify.globalible rent payment experience to empower renters.

What you will do

• Own the strategy and multi-quarter roadmap for agentic AI customer support, focusing on automation and first contact resolution rates.
• Design the in-app customer support journey and intelligent channel routing to maximize self-resolution.
• Build an LLM-native orchestration layer featuring tool-calling agents and multi-step workflows.
• Develop the customer intelligence layer for personalization, intent classification, and proactive issue detection.
• Establish the interaction data model and feedback loops to drive sustained AI improvements.
• Define vendor integration requirements for AI voice and chat components to ensure a composable architecture.

Requirements

• 6+ years of product management experience, including 2+ years directly working on AI, ML, or agentic systems.
• Proven 0-to-1 track record of taking AI-powered capabilities from concept to launch.
• Experience designing end-to-end customer-facing AI experiences and measuring resolution quality.
• Ability to write technical PRDs for ML systems, including feature engineering and evaluation criteria.
• Hands-on experience with LLM orchestration, prompt engineering, and memory management.
• Must be based in or eligible for relocation to the US.

Nice to have

• Experience in fintech, payments, or domains with high financial/compliance risk.
• Prior exposure to contact center platforms, AI voice/chat vendors, or CRM integration patterns.

Culture & Benefits

• Hybrid work environment with on-site expectations of 2-3 days per week.
• Competitive medical, dental, and vision insurance.
• 401(k) plan with company match and company equity.
• Unlimited paid time off plus 13 company paid holidays.
• Parental leave and a free hirify.global subscription.