Group Product Manager (Fintech/AI)

TL;DR

Group Product Manager (Fintech/AI): Leading the Agent Experience pod to develop AI-powered tools and workflows for consumer servicing with an accent on agent productivity and operational excellence. Focus on driving AI-first transformation, managing a team of PMs, and scaling internal support systems for millions of customers.

Location: Remote (USA). Must be based in the United States.

Salary: $236,000 - $325,000 per year

Company

Affirm is a fintech company reinventing credit through a transparent "buy now, pay later" model without hidden fees.

What you will do

• Set the vision and strategy for Agent Experience, translating it into a sequenced roadmap for workflows, automation, and AI.
• Manage and coach a team of 2-3 Product Managers, helping them sharpen judgment and execution.
• Operate as a player-coach, personally leading high-ambiguity, 0-to-1 initiatives.
• Drive AI-first transformation to improve agent efficiency and reduce customer friction.
• Partner with Operations and Servicing leaders to turn frontline pain points into product strategy.
• Define and manage success metrics across customer experience, productivity, and operational efficiency.

Requirements

• Proven experience as a product leader and people manager of other PMs.
• Ability to balance high-level strategy with deep-dive technical and workflow debugging.
• Strong product judgment in ambiguous spaces and a pragmatic, AI-forward mindset.
• Excellent communication skills to align stakeholders from frontline agents to executives.
• Must be based in the US.
• Bachelor's degree in a related field or equivalent practical experience.

Nice to have

• Experience with customer support platforms or agent tooling.
• Background in building internal workflow systems or service operations.
• Experience delivering AI/automation products.

Culture & Benefits

• Remote-first culture with flexibility to work almost anywhere within the US.
• 100% subsidized medical coverage for employees and dependents.
• Generous flexible spending wallets for technology, food, and lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee Stock Purchase Plan (ESPP) to buy company shares at a discount.