Retention Manager (SaaS)

TL;DR

Retention Manager (SaaS): Managing a portfolio of high-profile national accounts in the Tax and Legal sector to drive revenue and minimize churn with an accent on strategic success planning and stakeholder management. Focus on identifying expansion opportunities, mitigating churn risks, and increasing product adoption.

Location: Macquarie Park, Australia (Must be able to attend in-person interviews onsite)

Company

hirify.global is a global provider of professional information, software solutions, and services for the Tax, Accounting, and Legal sectors.

What you will do

• Manage a customer portfolio throughout the entire lifecycle to ensure long-term retention.
• Drive revenue performance and close national account sales within the assigned territory.
• Develop trusted advisor relationships with key stakeholders to ensure alignment.
• Increase product adoption through strategic success plans and regular business reviews.
• Proactively identify and mitigate churn risks through data-driven health monitoring.
• Collaborate with Sales to uncover expansion and upsell opportunities.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or a SaaS environment.
• Proven track record of reducing churn and driving account growth in enterprise or mid-market accounts.
• Experience working with CRM tools, specifically Salesforce.
• Strong relationship-building, communication, and presentation skills.
• Data-driven approach to customer health and lifecycle management.
• Availability to appear onsite for the recruitment process and interviews.

Nice to have

• Experience working with Tax, Financial, or Legal customers.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during digital interviews.
• Includes mandatory in-person interviews at the hirify.global office.