Senior Manager, GTM Operational Excellence (SaaS)

TL;DR

Senior Manager, GTM Operational Excellence (SaaS): Designing and leading the operational framework for the Go-To-Market organization with an accent on systemic friction reduction and AI-integrated operations. Focus on scaling GTM systems, implementing enterprise-grade fixes, and driving behavioral changes across RevOps and executive stakeholders.

Location: hirify.global (Global), with a priority for candidates in the EMEA region

Salary: $103,550 — $194,200 USD

Company

hirify.global is a global HR platform enabling businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Define and execute the multi-quarter strategy and vision for GTM Operational Excellence to align with growth and revenue goals.
• Hire, develop, and lead a high-performing team of operations managers and analysts, fostering a culture of extreme ownership.
• Oversee the strategy for AI-driven architecture, including AI ticketing layers, automated knowledge bases, and agent tuning.
• Lead deep root-cause analyses on complex enterprise-level operational issues to implement scalable, permanent fixes.
• Establish and mature the global change management framework to ensure high adoption of new GTM programs.
• Track and report core operational KPIs, such as AI deflection rates and MTTR, to VP and C-level leaders.

Requirements

• Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment.
• At least 2–3 years of experience successfully managing and scaling high-performing teams.
• Deep working knowledge of Salesforce and complex GTM tech stacks (e.g., Enterprise CPQ, automated lead routing).
• Hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations.
• Exceptional written and verbal English communication skills.
• Ability to operate effectively in a globally distributed, asynchronous environment.

Culture & Benefits

• Fully hirify.global "work from anywhere" policy with flexible working hours and an async-first culture.
• Flexible paid time off and 16 weeks of paid parental leave.
• Equity through stock options and dedicated budgets for learning and home office equipment.
• Mental health support services and budgets for local in-person social events or co-working spaces.

Hiring process

• Interviews with a recruiter, the Director of Sales Operations, and a cross-functional partner.
• An asynchronous RevOps case study followed by a presentation to the SVP of RevOps & Finance.
• Prior employment verification check.