Operations Manager (Healthcare)

TL;DR

Operations Manager (Healthcare): Directing and overseeing ambulance service operations in the South Region with an accent on staff management, performance optimization, and patient service excellence. Focus on implementing strategic goals, resolving complex personnel issues, and ensuring high-quality emergency care delivery.

Location: Must be based in Saint John, New Brunswick

Company

hirify.global is a not-for-profit health services organization committed to providing innovative solutions to improve the health of Canadians.

What you will do

• Manage staff and systems to meet ambulance service performance requirements in the South Region.
• Oversee administrative operations and handle employee and labour relations issues.
• Lead and participate in the recruitment and selection process for site paramedic staff.
• Develop and implement processes for customer and patient issue resolution.
• Promote compliance with company policies and provide emergency back-up on ambulances when required.
• Mediate conflicts and foster effective, motivated team environments.

Requirements

• Must be a registered paramedic in New Brunswick (or equivalent).
• Minimum of five years of experience as a paramedic, including at least three years in a leadership role.
• Must possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
• Proven experience in EMS management, finance, and human resources.
• Ability to exercise independent judgment and problem-solve with discretion.
• Proficiency in standard business computer programs (Microsoft Office Suite).

Nice to have

• Bilingualism (French and English).
• Post-secondary education in business administration.

Culture & Benefits

• Opportunity to contribute to a not-for-profit organization focused on social dividends.
• Participation in performance-based incentive programs.
• Commitment to equal opportunity and a discrimination-free work environment.
• Engagement in a dynamic team dedicated to community health outcomes.