обновлено 2 месяца назад
AI and Experience Orchestration Director (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AI and Experience Orchestration Director (AI): Driving AI-powered customer experience and conversational AI opportunities for enterprise clients with an accent on pre-sales expertise, territory strategy, and cross-functional orchestration. Focus on shaping AI use cases, coordinating proofs of concept, guiding complex deal strategy, and leading customer workshops.
Location: Virtual Office (Turkey)
Company
provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.
What you will do
- Lead detailed discussions on AI-powered customer experience and conversational AI with technical, business, senior, and C-level stakeholders.
- Orchestrate complex opportunities with account executives and internal teams, supporting territory planning, pipeline creation, opportunity progression, and forecasting.
- Drive field execution of AI portfolio programs, including sales campaigns and enablement initiatives.
- Support positioning, presentations, pricing, proposals, and other materials for AI and Experience Orchestration solutions.
- Lead customer workshops to define AI use cases, prioritization frameworks, and proof-of-concept opportunities.
- Capture customer insights and collaborate with marketing, product, customer success, and professional services teams.
Requirements
- Strong subject matter expertise in AI, pre-sales, and customer experience technology.
- 10–12 years of experience in software, cloud, or AI-related roles.
- Experience in sales overlay, specialist, or subject matter expert functions.
- Proven experience with AI-powered customer experience and conversational AI solutions.
- Experience coordinating and executing AI proofs of concept and developing territory and account strategies.
- Strong presentation, communication, critical-thinking, problem-solving, and cross-functional collaboration skills.
Nice to have
- Experience selling leading AI solutions for customer experience or contact center transformation.
Culture & Benefits
- Work with AI-powered technology used by more than 8,000 organizations worldwide.
- Flexible ways of working within a global team.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
Hiring process
- Application review by the Talent Acquisition team and hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Typically no more than five interviews, followed by final steps.
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