Technical Partner Manager (Fintech)

TL;DR

Technical Partner Manager (Fintech): Leading technical partner engagements for Americas bank partners with an accent on technical integrations and operational performance. Focus on driving partner deliverables, ensuring onboarding success, and managing incident response processes to maintain system reliability.

Location: Chicago, USA

Salary: $134,800 - $202,200

Company

Stripe is a financial infrastructure platform for businesses that enables millions of companies to accept payments and grow revenue.

What you will do

• Serve as the primary technical and operational contact for key financial partners in the Americas.
• Coordinate with internal Engineering, Product, and Partner Management teams to deliver technical onboarding and integrations.
• Define and monitor partner health and performance metrics to ensure SLAs are met.
• Collaborate cross-functionally to drive reliability, product efficiency, and alignment for Global Banks needs.
• Oversee incident response processes, coordinate Root Cause Analysis (RCA), and implement remediation plans.
• Analyze operational data to identify trends and optimize partner operations.

Requirements

• 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech.
• Strong understanding of payment technologies and platform-to-partner integrations.
• Proven track record of managing medium- to large-scale technical projects with external partners.
• Ability to assess software integrations and apply operational best practices.
• Must be located in Chicago and willing to travel approximately 30% for partner visits.
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage.

Nice to have

• Bachelor's or Master's degree/MBA in Computer Science, Business Administration, or Operations Management.
• Working proficiency with SQL and databases for partner-facing data analysis.
• User-first mindset with a strong sense of urgency to scale operations.