Technical Partner Manager (Fintech)

TL;DR

Technical Partner Manager (Fintech): Managing technical and operational relationships with strategic bank partners to ensure seamless product integrations and performance with an accent on cross-functional alignment between engineering, product, and external stakeholders. Focus on driving operational excellence, managing incident response, and leveraging data-driven insights to scale global payment infrastructure.

Location: Must be based in Chicago, USA

Salary: $108,400 - $162,600

Company

Stripe is a global financial infrastructure platform enabling businesses to accept payments and accelerate growth.

What you will do

• Serve as the primary technical and operational contact for key financial partners.
• Define and deliver technical onboarding and integrations in collaboration with internal engineering and product teams.
• Implement and monitor partner health and performance metrics to ensure SLA compliance.
• Lead cross-functional alignment for the technical and operational needs of the Global Banks pillar.
• Oversee incident response processes, coordinate root cause analysis, and drive remediation plans.
• Analyze operational data to identify trends and recommend improvements for partner operations.

Requirements

• 5+ years of experience in technical partner management, operations, or strategic project management within fintech or payments.
• Solid understanding of payment technologies and platform-to-partner integrations.
• Proven track record managing medium- to large-scale technical projects with external partners.
• Strong technical judgment for assessing software integrations and operational efficiency.
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage.
• Willingness to travel (~30%) for partner visits and business reviews.

Nice to have

• Bachelor's degree in Computer Science, Business Administration, or related field (Master's/MBA preferred).
• Working proficiency with databases and SQL for data analysis.
• User-first mindset with a focus on scaling operations.

Culture & Benefits

• Opportunity to work on global financial infrastructure at scale.
• Collaborative environment at the intersection of product, engineering, and partnerships.
• Focus on professional growth and solving complex, high-impact challenges.