Associate Engineer (IT Support)

TL;DR

Associate Engineer (IT Support): Providing comprehensive technical support for PCs, mobile devices, and virtual machines with an accent on hardware troubleshooting and system deployment. Focus on maintaining user productivity through responsive support, managing user accounts, and deploying new workstations.

Location: On-site in Tampa, FL, USA

Company

hirify.global is a global technology solutions provider specializing in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure.

What you will do

• Provide remote and in-person technical support for PCs, mobile devices, and virtual machines.
• Manage user accounts, including permissions, network access, and password resets.
• Perform hardware replacements and deploy new workstations.
• Log and track technical issues using the Jira Helpdesk system.
• Test in-house developed applications and provide training to end-users.
• Collaborate with supervisors, vendors, and agencies to resolve technical escalations.

Requirements

• Location: Must be based in Tampa, FL
• High School Diploma or equivalent experience (military experience accepted).
• Overall 2+ years of experience in computer support.
• Knowledge of networked computer systems, operations, terminology, and equipment.
• Ability to diagnose and troubleshoot applications and interpret computer error messages.

Culture & Benefits

• Opportunity to work within a culture of trailblazers, thinkers, and collaborators.
• Exposure to cutting-edge technologies including Generative AI and resilient digital ecosystems.
• Inclusive work environment committed to diversity and equal opportunity.
• Supportive team environment focused on innovation and automation.