Enterprise Implementation Specialist

TL;DR

Enterprise Implementation Specialist (SaaS): Facilitating product implementation and driving adoption for enterprise customers with an accent on customer success, training, and long-term partnership. Focus on managing the customer lifecycle, resolving product issues, and ensuring high renewal rates through proactive engagement.

Location: Must be based in Canada

Salary: $65,000–$75,000 CAD annually plus commissions

Company

hirify.global (including its brand SiteDocs) is a leading provider of digital safety management software for field teams across construction, engineering, and infrastructure industries.

What you will do

• Proactively manage the implementation phase for assigned enterprise customers to ensure successful product adoption.
• Facilitate training webinars and provide ongoing education to help customers achieve long-term success.
• Collaborate with account managers and technical specialists to identify expansion opportunities and ensure customer satisfaction.
• Manage support tickets and inquiries via Zendesk, email, and phone.
• Collect and document product feedback to drive continuous improvement.
• Track all customer interactions and activities with precision in the CRM.

Requirements

• Must be located in Canada and eligible to work there without visa sponsorship.
• Proven experience in customer support or a similar client-facing role.
• Excellent communication, teaching, and presentation skills.
• Aptitude for problem-solving and ability to quickly learn new software programs.
• Experience with mobile devices (iPads, tablets, smartphones) is a plus.

Culture & Benefits

• Comprehensive health insurance including medical, dental, and vision.
• Life insurance and 401(k) retirement plan.
• Generous paid time off policy.
• Mission-driven team culture focused on authentic relationships and continuous learning.
• Collaborative environment that values data-driven decision-making.