Support Consultant (Dynamics 365)

TL;DR

Support Consultant (Dynamics 365): Providing technical support and troubleshooting for Microsoft Dynamics 365-based software with an accent on resolving complex customer issues and system configuration. Focus on delivering excellent service, documenting resolutions, and collaborating with internal teams to ensure platform stability.

Location: Must be based in the US (Eastern/Central time zones preferred)

Salary: $55,000–$60,000

Company

hirify.global provides integrated software solutions for organizations, focusing on streamlining operations and enhancing customer engagement.

What you will do

• Serve as the primary point of contact for customer support requests via tickets and emails.
• Troubleshoot and diagnose software defects and configuration issues within Dynamics 365.
• Lead customer calls to review, analyze, and document technical issues.
• Collaborate with internal and external teams to resolve complex problems.
• Assist customers with system configuration and best practices.
• Maintain detailed documentation of all support interactions and resolutions.

Requirements

• Must be based in the US with availability in Eastern or Central time zones.
• 3+ years of experience in a technical support role.
• 1+ years of experience supporting SaaS applications.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.

Nice to have

• Experience with Microsoft Dynamics 365 or Salesforce.
• Experience using AI tools in service delivery.
• Proficiency with Zendesk.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance options.
• 100% employer-paid short/long term disability, Basic Life, and AD&D insurance.
• 401(k) retirement plan with a 100% company match up to 4%.
• Flexible paid personal/vacation time and 10 sick days annually.
• 12 weeks of paid parental leave.
• 10 company-paid holidays.

Hiring process

• Interactive and conversational interviews.
• Evaluation of individual judgment, problem-solving, and communication skills.
• Note: Use of real-time AI tools during live interviews is not permitted.