Customer Experience Specialist (French/English)

TL;DR

Customer Experience Specialist (Customer Support): Providing high-quality support to users and partners in a mission-driven food waste reduction marketplace with an accent on bilingual communication and conflict resolution. Focus on managing inquiries across multiple channels, building sustainable processes, and acting as a brand ambassador for the Canadian market.

Location: Must be based in Ontario, Canada. This is a fully remote position.

Salary: 48,000–50,000 CAD per annum.

Company

A certified B Corporation dedicated to fighting food waste through a global marketplace app that connects consumers with surplus food from local partners.

What you will do

• Serve as the primary point of contact for users and partners via email, chat, and phone.
• Manage inquiries and feedback across social media and app store platforms.
• Handle priority situations and proactively reach out to users and stores when necessary.
• Contribute to building and implementing processes that encourage sustainable lifestyle choices.
• Act as a brand ambassador to inspire and empower customers.
• Communicate customer needs and motivations to internal local and global teams.

Requirements

• Full written and verbal proficiency in French and English is required.
• Must be based in Ontario.
• Experience in Customer Service or Account Management.
• Proficiency with CRM tools such as Zendesk, Salesforce, Hubspot, or SAP.
• Availability from Monday to Friday, 9 am to 5:30 pm.
• Strong communication skills and a detail-oriented approach to repetitive tasks.

Nice to have

• Previous experience working in a marketplace, large platform, or the food industry.

Culture & Benefits

• Opportunity to work in a social impact-focused B Corp.
• Inclusive benefits with flexible working hours.
• Generous vacation and wellness policies.
• Access to a global network of over 1,350 teammates across 20 countries.
• Strong focus on personal and professional development in a high-growth environment.