Principal Software Engineer (Product Validation and Support)

TL;DR

Principal Software Engineer (Cybersecurity): Bridging customer support and engineering for Zero Trust for Workloads and Microsegmentation products with an accent on resolving critical customer issues and cloud incidents. Focus on designing robust test automation pipelines and qualifying product features to mirror real-world environments.

Location: Hybrid in San Jose, CA (3 days/week in office). US Citizenship is required.

Salary: $182,000 - $260,000 USD

Company

hirify.global is an AI-forward enterprise providing a cloud-native Zero Trust Exchange platform to protect customers from cyberattacks and data loss.

What you will do

• Triage and resolve critical customer issues to ensure technical stability and satisfaction.
• Qualify product features and configurations to mirror real-world customer environments.
• Partner with product managers to define, validate, and expand new and existing features.
• Maintain continuous cloud service and address cloud incidents or performance degradations.
• Design and implement robust test automation flows and pipelines.

Requirements

• US Citizenship is required due to the nature of assigned customers.
• Extensive experience in firewall security, network security for workloads, and multi-cloud deployments.
• Proven experience in a customer-facing capacity, specifically handling technical escalations.
• Strong technical background in cloud deployments (AWS, Azure, or GCP).
• Deep knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS.
• Foundational understanding of AI/ML technologies to optimize functional outcomes.

Nice to have

• Experience using AI-driven anomaly detection or automated log analysis for root-cause analysis.
• Prior experience working with Zero Trust or workload security products.
• Advanced understanding of major cloud service providers.

Culture & Benefits

• Hybrid working model with 3 days a week in the San Jose office.
• Comprehensive health plans and retirement options.
• Paid time off for vacation and sick leave.
• Parental leave options and education reimbursement.
• Culture of execution centered on customer obsession, collaboration, and accountability.