Staff Product Support Engineer (AI Security)

Location: Texas, United States

Salary: $112,700–$177,100 USD per year

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect email, cloud, collaboration tools, data, and AI workflows.

What you will do

• Respond to technical support tickets and provide remote assistance to customers through phone, email, and chat.
• Diagnose and resolve software, networking, hardware, installation, and upgrade issues within defined response guidelines.
• Manage product escalations and act as a liaison between customers and product engineering teams.
• Install and upgrade software related to hirify.global AI Security products and customer operating systems.
• Document troubleshooting and resolution work in the ticketing system.

Requirements

• 10+ years of experience as a Technical Support Engineer.
• 10+ years of experience with network security or endpoint security.
• Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, and cloud environments.
• Ability to troubleshoot complex software and hardware issues.
• Expertise with Mac and Windows, strong technical diagnostic skills, and excellent verbal and written communication.
• Ability to work independently, think quickly, and collaborate effectively with customers and engineering teams.

Nice to have

• Knowledge of AI, MCP, and API gateways.
• Experience with Salesforce.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Flexible work environment and flexible time off.
• Two paid Wellbeing Days and two paid Volunteer Days per year.
• Annual wellness and community outreach opportunities.
• Global collaboration, networking, and recognition programs.
• Three-week Work from Anywhere option.