Consumer Service Agent (Fintech)

TL;DR

Consumer Service Agent (Fintech): Providing high-quality support to B2C customers by resolving payment-related inquiries and technical issues with an accent on efficiency and user experience. Focus on collaborating with cross-functional teams like AML and Fraud to ensure seamless transaction processing and service excellence.

Location: Must be based in Stockholm, Sweden (Hybrid role).

Company

hirify.global is a global leader in Open Banking Payments, building a smarter and more secure financial future by redefining the payment experience.

What you will do

• Act as a primary point of contact for consumers, serving as a brand ambassador.
• Assist with transaction inquiries, authentication, and verification via email and live chat.
• Troubleshoot and resolve technical and non-technical payment issues.
• Collaborate with Merchant Service, AML, Fraud, and Finance teams to resolve complex cases.
• Continuously improve internal support procedures and processes.
• Work towards individual and team-based performance targets.

Requirements

• 1-2 years of experience in B2C support.
• Strong understanding of online payments and experience in Payments, E-commerce, or Financial Services.
• Fluency in English (written and verbal).
• Ability to work on a shift basis, including evenings, weekends, and holidays.
• Must be based in Stockholm, Sweden for hybrid work.

Nice to have

• Proficiency in Swedish, Danish, Finnish, or German.

Culture & Benefits

• Opportunity to work in a dynamic, high-growth international environment.
• Collaborative team culture focused on innovation and ownership.
• Exposure to diverse areas of the financial technology sector.