Customer Service Representative (Finnish Speaker)

TL;DR

Customer Service Representative (Finnish Speaker): Managing end-to-end customer orders and order-to-cash processes with an accent on logistics, billing, and pricing accuracy. Focus on ensuring high service levels, resolving customer claims, and collaborating with Sales and Supply Chain teams to improve the overall customer experience.

Location: Onsite in Stockholm, Sweden

Компания

hirify.global is a global leader in tire manufacturing and mobility solutions with over 125 years of history and a presence in 19 countries.

Что делать

• Take ownership of customer orders from start to finish, ensuring smooth and accurate processing.
• Support customers with delivery timelines, product availability, and smart alternatives.
• Proactively follow up on orders and inquiries to ensure a seamless experience.
• Collaborate with Sales and Supply Chain teams to solve customer needs and special requests.
• Handle customer claims in the Quality Management system and support fast resolution.
• Ensure first-time resolution to improve efficiency and customer satisfaction.

Требования

• Fluent Finnish, Swedish, and English communication skills required.
• 4–5+ years of experience in customer service, order management, or supply chain.
• Strong Excel skills and comfort working with enterprise systems.
• Calm, structured approach to multitasking in a fast-moving environment.
• Proactive mindset with a focus on customer care and relationship building.
• Collaborative spirit and ability to work effectively within a team.

Культура и преимущества

• Opportunity to work for a global industry leader with a 125-year history.
• Supportive, team-oriented work environment.
• Focus on professional growth and making a tangible impact.
• Commitment to equal employment opportunity and diversity.