Technical Support Representative

TL;DR

Technical Support Representative: Providing high-quality technical assistance to users and partners in Germany with an accent on troubleshooting hardware and software platforms. Focus on nurturing customer relationships through empathetic communication and maintaining technical documentation for assistive communication solutions.

Location: Onsite in Stockholm, Östermalm

Company

A global leader in assistive communication solutions dedicated to empowering people with disabilities.

What you will do

• Assist customers and partners with technical inquiries regarding product features and functionalities.
• Troubleshoot hardware and software issues via phone, email, chat, and remote desktop sessions.
• Maintain strong customer relationships through empathetic and patient communication.
• Collaborate with developers and internal stakeholders to resolve complex technical issues.
• Develop and maintain technical documentation, FAQs, and user guides.
• Monitor social media channels in collaboration with the marketing team.

Requirements

• Proficiency in German and English (written and spoken) is required.
• Must be able to work onsite in Stockholm, Sweden.
• Experience in a customer-facing role such as technical or product support.
• Strong troubleshooting ability and familiarity with Windows and iOS environments.
• Customer-focused mindset with excellent active listening and problem-solving skills.

Nice to have

• Experience with CRM and ERP systems like Salesforce or Dynamics.
• Proficiency in additional languages.

Culture & Benefits

• Opportunity to work in a global company with a clear, impactful purpose.
• Collaborative work culture that values individuality and diversity.
• Standard office hours: Monday to Friday, 8am-5pm.
• Focus on work-life balance and professional growth.