Customer Success Manager (ERP)

TL;DR

Customer Success Manager (ERP): Driving customer retention, expansion, and satisfaction within the channel partner ecosystem with an accent on territory management and partner coaching. Focus on managing high-stakes escalations, mitigating churn, and ensuring successful adoption of cloud ERP solutions.

Location: Must be based in the USA

Salary: $100,000–$120,000 annually

Company

hirify.global is a leading innovator in cloud ERP solutions, purposely built to help small and midsized companies thrive in the digital economy.

What you will do

• Achieve world-class NPS/CSAT scores, retention, and expansion goals through effective territory management.
• Coach and mentor partner Customer Success Managers (P-CSMs) to excel in their roles.
• Own and manage customer escalations, coordinating across departments to reach final resolution.
• Assist partners with policy and license-related inquiries.
• Contribute to the development and refinement of Customer Success best practices.

Requirements

• 5+ years of experience in SaaS or ERP, preferably in Sales, Implementation, or Support.
• Must be located in the USA.
• Proven experience with high-stakes account management, subscription renewals, and churn mitigation.
• Ability to effectively interact with C-Level executives of 100+ employee companies.
• Strong communication skills and the ability to build consensus and de-escalate tense situations.
• Resourceful, self-directed, and capable of working independently in a distributed environment.

Culture & Benefits

• Collaborative, high-energy, and mission-driven work environment.
• Comprehensive healthcare benefits including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Employer-paid short-term/long-term disability and basic life coverage.
• Flexible time off, sick, and safe leave policies.
• Opportunities for professional and financial growth with potential for annual bonuses and stock awards.