Sales Admin Team Leader

TL;DR

Sales Admin Team Leader: Oversee the Sales Admin team to ensure smooth daily sales operations, accurate order/customer data, and high-quality support for internal and external stakeholders with an accent on team leadership, process improvement, and escalation handling. Focus on streamlining administrative workflows, improving data quality and reporting, and using automation and AI tools to drive efficiencies.

Company

hirify.global is a global tabletop games company bringing people together through games and stories.

What you will do

• Lead and mentor the Sales Admin team (including senior and junior administrators), coordinating day-to-day work and supporting individual development.
• Ensure operational excellence by maintaining accurate customer, sales order, and system data; oversee order processing, tracking, reporting, and customer queries.
• Act as the key escalation point for complex retailer and customer issues, coordinating with other departments to resolve sensitive cases.
• Drive continuous improvement of administrative processes and customer service delivery, including automation opportunities and use of AI tools.
• Coordinate with Marketing for promotional materials distribution and support sample/event stock ordering and event order processing.
• Compile sales data and reports, including Excel-based data manipulation for retailers and internal reporting; coordinate with couriers/distribution teams for delivery and POD queries.

Requirements

• Strong interpersonal skills with the ability to quickly build rapport and trust.
• Confident verbal and written communicator; able to multitask, adapt to changing priorities, and work under pressure.
• Strong team player who can also work independently; resilient and determined.
• Intermediate Excel skills.
• Ability to maintain high data quality standards for customer records, orders, and marketing lists.
• Experience in sales support is required.

Nice to have

• Interest in gaming.

Culture & Benefits

• Hybrid working environment with flexibility to balance work and life.
• 24 days holiday, increasing with service (plus bank holidays).
• Private medical insurance and staff discount on products.
• Birthday/wellbeing day off.

Hiring process

• Apply via the careers page.