Experienced Business Applications Support Specialist (SaaS)

TL;DR

Business Applications Support Specialist (SaaS): Resolving internal business systems and process challenges for client-facing teams with an accent on Salesforce, CPQ, and billing operations. Focus on identifying root causes, driving process improvements, and maintaining high internal CSAT scores.

Location: London, UK. Must be based in the office to provide on-the-ground support

Company

hirify.global is a high-growth SaaS product company providing a collaborative work operating system.

What you will do

• Own end-to-end resolution of internal support tickets for Salesforce, CPQ, billing operations, and activations.
• Identify recurring issues and surface root causes to drive meaningful fixes and reduce ticket volume.
• Collaborate cross-functionally with Revenue Operations, Finance, and R&D to resolve technical and procedural issues.
• Develop and maintain internal knowledge base articles and process documentation.
• Support ticket deflection initiatives through self-service tooling and enablement content.
• Maintain high CSAT scores and adhere to SLA targets.

Requirements

• 3+ years of experience in technical support, revenue operations, or business systems roles.
• Hands-on experience with Salesforce and familiarity with CPQ or billing systems.
• Strong understanding of SaaS sales cycles and internal go-to-market operations.
• Proven track record of process improvement and root cause analysis.
• Excellent interpersonal and communication skills for interacting with diverse stakeholders.

Nice to have

• Salesforce administration experience.
• Familiarity with CPQ tools (e.g., DealHub) or ERP/billing systems.
• Experience supporting Channel or Partner organizations.
• Experience working in a high-growth tech environment.

Culture & Benefits

• People-first mindset with an emphasis on helping others and building strong internal relationships.
• Fast-paced, high-growth tech environment.
• Collaborative culture focusing on proactive problem solving and root-cause elimination.