Customer Care & Retail Trainer (Furniture)

TL;DR

Customer Care & Retail Trainer (Furniture): Developing and delivering training programs for customer care and showroom staff with an accent on sales techniques, product knowledge, and scalable e-learning infrastructure. Focus on utilizing AI tools to create high-quality training materials and conducting hands-on coaching to improve team performance.

Location: Must be based in Warsaw, Poland, with a requirement to work from the office 3 days a week and travel to showrooms as needed.

Company

hirify.global is a Warsaw-based furniture company that combines cutting-edge technology with premium craftsmanship to create bespoke, made-to-order storage solutions.

What you will do

• Train customer care agents and showroom staff on product knowledge and sales techniques through in-person and remote sessions.
• Build and maintain e-learning modules and knowledge base content within the LMS.
• Travel to showrooms for new openings and product launches to gather feedback and provide on-site training.
• Use AI tools to produce training materials, including video generation and automated voiceovers.
• Analyze training needs and performance data to iterate and improve learning programs.
• Conduct 1:1 and group coaching sessions to support team development.

Requirements

• Proven experience in designing and delivering training programs, ideally in sales or customer care.
• Fluency in English (C1) and Polish (C1).
• Hands-on experience with LMS platforms and e-learning content creation.
• Analytical mindset with the ability to measure training outcomes.
• Must be comfortable working from the Warsaw office 3 days a week and traveling to showrooms.
• Curiosity and practical experience using AI tools for content production.

Nice to have

• Professional proficiency in German (C1).
• Experience in e-commerce, retail, or the furniture industry.
• Direct sales background.

Culture & Benefits

• One bonus day off every month in addition to regular leave.
• Comprehensive healthcare and Multisport card.
• Generous discount on all hirify.global products.
• Dog-friendly office environment.
• Collaborative culture focused on trust and open communication.