Customer Success Manager

TL;DR

Customer Success Manager (Fintech/SaaS): Managing strategic growth and retention for top-tier accounts with an accent on driving platform adoption and identifying expansion opportunities. Focus on analyzing customer health signals, executing sales methodologies, and collaborating cross-functionally to elevate the voice of the customer.

Location: Must be based in one of the following US states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT, VT

Salary: $70,000 - $85,000

Company

hirify.global builds B2B payment tools designed to help small business owners streamline back-office operations.

What you will do

• Own strategic actions for customer engagement and retention efforts.
• Lead customers through lifecycle stages, from early adoption to long-term platform value.
• Evaluate customer health signals to proactively identify churn risks and growth pathways.
• Execute sales methodologies to deepen discovery and influence business outcomes.
• Collaborate with internal departments to ensure customer feedback is actionable and elevated.
• Suggest process enhancements to align team motions with business goals.

Requirements

• Must be based in AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT, or VT
• 3+ years of experience in Customer Success, Account Management, or Sales.
• 1+ years of experience with CRM software, preferably Salesforce.
• Proven ability to adopt new technologies and teach others effectively.
• Strong communication and sales acumen with a strategic approach to customer experience.
• Must be authorized to work in the U.S. (E-Verify participant)

Nice to have

• Experience working with small businesses in an account management capacity.
• Prior experience in a SaaS environment or the financial technology space.

Culture & Benefits

• Competitive base salary with additional bonus component.
• Comprehensive medical, dental, and vision plans with up to 100% employer-paid coverage.
• 401K matching and stock options.
• Generous time off including vacation, sick days, holidays, and parental leave.
• Wellness focus with financial, physical, and emotional support programs.
• Weekly Seamless food stipend.