Onsite AV Service Support Technician (Audiovisual)

TL;DR

Onsite AV Service Support Technician (Audiovisual): Providing high-level AV, Broadcast, and UC support for a leading healthcare client with an accent on executive event management and system maintenance. Focus on troubleshooting complex Zoom/Teams/Crestron environments and managing onsite hardware inventory.

Location: Must be based in Boston, MA, USA (onsite daily)

Salary: $39–$45 per hour

Company

hirify.global is a global leader in audiovisual and media technology, designing and building innovative spaces for corporate, entertainment, sports, and government clients.

What you will do

• Provide elevated AV, Broadcast, and Unified Communications (UC) support for clients.
• Perform white-glove executive and event meeting management in Zoom, Teams, and Crestron environments.
• Troubleshoot system issues using a wide range of test equipment to verify and document performance.
• Manage inventory flow for the onsite global AV team and customer content management systems.
• Collaborate with project and design teams to ensure installations meet professional standards.
• Coach and develop less experienced team members on technical skills.

Requirements

• High School diploma or equivalent.
• Familiarity with Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron, Extron, Shure, and Cisco systems.
• Basic to advanced networking skills and proficiency in Excel.
• Strong verbal communication and professional customer service skills.
• Ability to diagnose and resolve technical problems independently.
• Ability to work onsite daily in Boston, MA.

Culture & Benefits

• Comprehensive medical, dental, and vision plans with HSA & HRA contributions.
• 401k with company match.
• 3 weeks PTO plus company and floating holidays.
• Paid maternity leave and various voluntary insurance options (Pet, Critical Illness, etc.).
• Commuter benefits and Employee Assistance Program (EAP).