Program Manager (AI)

TL;DR

Program Manager (AI): Driving high-impact AI transformation programs for the Customer Experience Organization with an accent on process optimization, system integration, and operational excellence. Focus on scaling operations through automation, leveraging LLMs, and ensuring cross-functional alignment to improve customer outcomes.

Location: Must be based in San Francisco with an office-centric hybrid schedule (Mon, Tue, Thu in-office).

Salary: $190,000–$223,000

Company

Asana is a leading platform for human and AI collaboration, helping millions of teams achieve their goals faster.

What you will do

• Translate business requirements into strategic, multi-horizon programs and project plans.
• Coordinate AI transformation initiatives for Services & Support to maximize customer AI consumption.
• Own program execution, ensuring cross-functional alignment, clear objectives, and quantified success metrics.
• Identify operational friction points and embed automation and AI workflows into daily motions.
• Serve as the connective tissue between specialized operations pillars like Tooling, Knowledge Management, and Analytics.
• Execute change management plans to ensure high adoption of new tools and policies.

Requirements

• 8+ years of experience in Program Management, Support Operations, or Business Operations within a high-growth SaaS environment.
• Demonstrated experience leveraging Large Language Models (LLMs) and generative AI to drive operational efficiency.
• Proven track record of bringing structure to complex, ambiguous environments and managing cross-functional dependencies.
• Strong familiarity with Services & Support operational disciplines such as queue management and workforce planning.
• Ability to present executive-level reporting on program health to senior and C-suite stakeholders.
• Must be based in San Francisco and able to adhere to the office-centric hybrid schedule.

Culture & Benefits

• Comprehensive compensation package including base salary, equity, and benefits.
• Commitment to pay equity with yearly audits.
• Support for mental health, wellness, and fitness.
• Career coaching and inclusive family building benefits.
• In-office culinary options and a culture focused on belonging and innovation.