Salesforce Business Analyst (CRM)

TL;DR

Salesforce Business Analyst (CRM): Delivering enterprise cloud technology solutions with an accent on requirements gathering, Salesforce configuration, and solution design. Focus on synthesizing complex business needs into user stories, performing fit-gap analysis, and automating manual processes for middle-market clients.

Location: Remote (United States)

Salary: $100,000 – $120,000 USD

Company

Specialists in business technology bridging the gap between business goals and modern platforms through cloud architecture, system integration, and data strategy.

What you will do

• Lead discovery and requirements refinement sessions to uncover business, functional, and technological requirements.
• Synthesize requirements into clear user stories and comprehensive solution design documentation.
• Design Salesforce solutions involving configuration of Managed Packages, complex data models, and business process automation.
• Perform fit-gap analysis between Salesforce functionality and client requirements.
• Develop and deliver training curriculum and sessions for end users.
• Collaborate with Delivery Directors to manage project scope, budget, and timeline expectations.

Requirements

• 3+ years of Salesforce administration or consulting experience.
• Salesforce Administrator certification required.
• Experience defining business processes and writing user stories across multiple stakeholders.
• Proven ability to support deployments, including data migrations and third-party integrations.
• Must be based in the United States.

Nice to have

• Business Analyst certification.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Opportunity to work with a team utilizing deep expertise in AI and data strategy.