IT Systems Engineer (Client Platform Engineering)

TL;DR

IT Systems Engineer (Client Platform Engineering): Own an endpoint management platform end to end, including MDM infrastructure, configuration-as-code, patching and software pipelines, and fleet telemetry with an accent on security hardening, compliance controls, and zero-touch provisioning. Focus on building progressive rollouts with canary/rollback, turning live device state into policy and drift warnings, and partnering with Security and IT Operations to resolve complex endpoint incidents.

Location: Boston, MA; New York City, NY; Remote-Friendly (Travel-Required) | Washington, DC

Salary: $325,000 - $360,000 USD annually

Company

Anthropic builds reliable, interpretable, and steerable AI systems.

What you will do

• Own endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS, Windows, and mobile.
• Operate the MDM platform as a production service, including infrastructure as code, observability, upgrades, and incident response.
• Build patch management automation with rapid enforcement timelines while maintaining a good user experience.
• Design zero touch provisioning to turn a sealed box into a productive machine on day one.
• Run software distribution for the fleet, including managed app distribution for mobile devices.
• Convert fleet telemetry into policy, dashboards, and early drift warnings; automate operational toil using Claude-driven workflows.

Requirements

• 8+ years building secure IT systems in complex environments, or Staff level experience leading cross-team projects that changed how an organization operates.
• Experience managing endpoint fleets of thousands of macOS and Windows devices through a modern MDM.
• Strong configuration-as-code mindset (scripted deployments or GitOps), moving beyond console clicking.
• Deep hands-on knowledge of one platform (macOS internals or Windows internals) and working knowledge of the other.
• Ability to solve ambiguous problems with multiple stakeholders and communicate technical concepts clearly.
• Experience delivering complex projects from conception to production and writing clear documentation.

Culture & Benefits

• Location-based hybrid policy: expect to be in one of the offices at least 25% of the time.
• Visa sponsorship available; reasonable efforts made to sponsor if an offer is made.
• Generous vacation and parental leave, flexible working hours, and competitive compensation and benefits.
• Optional equity donation matching.
• Rolling application process (no deadline to apply).

Hiring process

• Applications are reviewed on a rolling basis.
• Interviews evaluate technical depth, ability to work across stakeholders, and fit for endpoint platform ownership.