End User Support Technician

TL;DR

End User Support Technician: Providing comprehensive technical support for onsite and offsite environments with an accent on hardware/software troubleshooting and user account management. Focus on resolving desktop issues, managing Office 365 applications, and ensuring operational excellence for team members.

Location: Must be based in Canada (London, ON and surrounding areas)

Salary: $45,000 - $55,000 CAD per year

Company

A global data and analytics company providing proprietary insights and seamless workflows to power auto-related decisions.

What you will do

• Manage user accounts including additions, removals, and password updates.
• Diagnose and resolve desktop issues for end-users via remote and onsite support.
• Install, configure, and maintain hardware and software assets.
• Respond to incoming technical support tickets, calls, and emails.
• Provide support for Office 365 applications across PC, Apple, and mobile platforms.
• Liaise with third-party vendors and maintain inventory records.

Requirements

• Must be based in Canada (London, ON and surrounding areas)
• Demonstrable experience in technical support or desktop system administration.
• Strong problem-solving skills and a proactive attitude.
• Experience with Office 365 applications and account management.
• Effective communication and customer service skills.

Nice to have

• Familiarity with Microsoft Intune.

Culture & Benefits

• Collaborative and innovative team environment.
• Commitment to diversity and inclusion.
• Focus on trust and data-driven decision making.
• Opportunities for professional growth and skill development.