Senior Fraud and Disputes Manager (Fintech)

TL;DR

Senior Fraud and Disputes Manager (Fintech): Leading Fraud Prevention and Disputes Investigation teams for UK and US customers with an accent on risk strategy and control frameworks. Focus on minimizing financial losses, ensuring regulatory compliance, and optimizing the end-to-end customer journey.

Location: Manchester, 3 days a week in the office

Company

A financial platform providing business credit cards and spend management tools for SMEs.

What you will do

• Lead, coach, and develop high-performing Fraud Prevention and Disputes Investigation teams.
• Oversee day-to-day operations, including capacity planning, scheduling, and SLA management.
• Ensure full compliance with UK and US regulatory requirements and scheme rules.
• Collaborate with risk teams to monitor emerging fraud trends and refine strategies.
• Design and maintain robust control frameworks to minimize financial losses.
• Leverage technology and data to track KPIs/KRIs and optimize customer experience.

Requirements

• Experience as a financial services leader specializing in disputes and fraud for business customers.
• Proven track record of leading teams in fast-paced, dynamic environments.
• Subject matter expertise in regulatory and legal requirements and risk assessment.
• Analytical mindset skilled in interpreting complex data for evidence-based decisions.
• Must be based in or able to work from Manchester (hybrid)

Culture & Benefits

• Private Healthcare including dental and opticians through Vitality.
• Worldwide travel insurance and salary sacrifice pension scheme (up to 7% match).
• Anniversary Rewards including a 4-week fully paid sabbatical.
• 28 days holiday plus bank holidays and an annual learning/wellbeing budget.
• Dog-friendly offices with a pool table, arcade machine, and free drinks/snacks.
• Octopus EV Salary Sacrifice Scheme and Cycle to Work Scheme.

Hiring process

• Stage 1: 30 minute call with a Talent Partner.
• Stage 2: 60 minute interview with the Customer Operations Director.
• Stage 3: 60 minute interview with the People team and a peer.