Home Emergency Insurance Team Manager

TL;DR

Home Emergency Insurance Team Manager: Overseeing a team of insurance claim professionals to ensure efficient, accurate, and compliant claims processing with an accent on leadership, performance monitoring, and customer service delivery. Focus on driving team productivity, resolving escalated issues, and ensuring adherence to industry regulations in a fast-paced office environment.

Location: Must be based in or able to commute to the office in Fulwood, Preston. This is an onsite role with a rolling rota up to 11:00 PM.

Company

hirify.global is a specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Lead, mentor, and train a team of 12–16 claim handlers to meet productivity and quality targets.
• Oversee the end-to-end processing of insurance and emergency claims, including high-value approvals.
• Analyze claims data to generate performance reports and recommend process improvements.
• Implement quality assurance audits and listen to calls to identify and resolve customer experience blockers.
• Resolve escalated customer complaints and develop strategies to enhance service standards.
• Ensure team compliance with insurance laws, regulations, and internal company policies.

Requirements

• Must be based in or able to commute to Fulwood, Preston.
• Must be available to work a rolling rota up to 11:00 PM.
• Minimum 2 years of experience in a supervisory or management role within insurance claims.
• Strong knowledge of insurance products, procedures, and regulatory requirements.
• Proven ability to lead, motivate, and build high-performing teams.
• Proficiency in claims processing software and Microsoft Office Suite.

Culture & Benefits

• Pension scheme with 5% employer contribution.
• 25 days of holiday, increasing with tenure, plus flexible holiday purchase options.
• Comprehensive wellbeing support including a 24/7 EAP and wellbeing centre.
• Access to leadership training programmes and funding for professional qualifications.
• Life assurance (x4) and various financial wellbeing discounts.
• Inclusive policies covering sabbatical, fostering, and fertility support.

Hiring process

• Initial phone call.
• Interview.