Routing Coordinator

TL;DR

Routing Coordinator (Logistics): Managing and dispatching non-emergency medical transportation requests with an accent on real-time trip monitoring and cost-effective routing. Focus on resolving complex transportation issues, coordinating with providers, and ensuring high-quality service delivery in a fast-paced environment.

Location: Must be based in San Antonio, Texas (Hybrid). Must be a US Citizen.

Company

hirify.global is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America.

What you will do

• Route and dispatch advance and short-notice trip requests.
• Monitor live dashboards to ensure on-time performance and trip recovery.
• Optimize trip routing for cost-effectiveness and mode accuracy.
• Collaborate with transportation providers and healthcare facilities to resolve real-time issues.
• Handle inbound communications and manage high-stress dispatch scenarios.

Requirements

• Must be a US Citizen.
• Must be able to pass a criminal background check.
• Minimum of one year of experience in transportation or delivery logistics.
• Strong communication and conflict resolution skills.
• Ability to work flexible shifts.
• Bilingual Spanish proficiency is required.

Nice to have

• Knowledge of Medicaid NEMT guidelines.
• Familiarity with Texas transit systems and providers.
• Prior experience in an inbound call center.
• Experience with transport management systems.

Culture & Benefits

• Opportunity to work in a mission-driven environment focused on improving patient access to care.
• Collaborative team culture with a focus on problem-solving and adaptability.
• Exposure to proprietary technology and nationwide healthcare networks.