Associate Operations Manager (Transportation Management)

TL;DR

Associate Operations Manager (Transportation Management): Lead daily transportation operations, shipment execution, and customer support within a Newport, KY Center of Excellence with an accent on team leadership, KPI-driven performance management, and resolving complex transportation execution issues. Focus on analyzing operational and financial reporting, ensuring correct TMS usage, and driving continuous improvement in a fast-paced logistics environment.

Company

hirify.global helps companies move goods more reliably and efficiently by connecting shippers with transportation capacity using real-time shipment data.

What you will do

• Lead, coach, and develop a team of Operations Specialists for daily transportation execution and customer support.
• Monitor operational metrics and drive accountability for service expectations.
• Analyze weekly KPI trends to identify improvement opportunities and support continuous improvement initiatives.
• Partner with Carrier Management, Client Engagement, and Operations Leadership to resolve issues and meet customer needs.
• Lead conflict resolution and complex problem-solving for transportation execution and service performance.
• Review operational and financial reporting and ensure accurate use of Transportation Management Systems (TMS) and operational tools.

Requirements

• High school diploma required.
• 4+ years of experience in transportation, logistics, or supply chain.
• 2+ years of people leadership experience.
• Experience using Transportation Management Systems (TMS) or similar operational platforms.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, Slides) and Microsoft Office Suite.
• Strong understanding of transportation markets and various modes of transportation, with excellent communication and problem-solving skills.

Culture & Benefits

• Hybrid schedule based out of the Newport, KY Center of Excellence: 2 remote days (Monday and Friday) and 3 in-office days (Tuesday–Thursday).
• Full-time role with Monday–Friday hours (8:00 AM–5:00 PM) and possible after-hours support for escalations.
• Benefits for U.S. employees working more than 30 hours: company-sponsored health plan, dental and vision, 401k match, wellness benefits, parental leave, disability coverage, and life insurance.
• May be eligible for performance or sales incentive bonus and equity awards depending on the role.

Hiring process

• Interviews focused on transportation/logistics operations experience, people leadership, and KPI-driven performance management.
• Discussion of experience with TMS, reporting tools, and continuous improvement in a transportation environment.