Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Leading strategic automation and AI transformation programs for healthcare customers with an accent on value realization and platform adoption. Focus on orchestrating cross-functional teams to translate emerging AI technologies into measurable business outcomes.

Location: Austin (Flexibility for hybrid, office-based, or remote work varies by team)

Company

hirify.global is a leading enterprise software company specializing in category-leading automation and AI solutions to transform how the world works.

What you will do

• Build and maintain trusted relationships with executive sponsors, IT stakeholders, and operational leaders in healthcare.
• Develop and execute success plans to drive measurable outcomes, adoption, retention, and expansion.
• Lead complex, multi-workstream transformation programs, establishing governance and risk management frameworks.
• Leverage healthcare industry expertise to identify high-impact automation opportunities in areas like Revenue Cycle Management and Clinical Operations.
• Coordinate internal resources across Sales, Professional Services, and Product teams to ensure customer success.
• Translate technical AI and automation capabilities into business outcomes that resonate with executives.

Requirements

• 10+ years of experience in Customer Success, Program Management, or Management Consulting.
• Proven track record of leading large-scale, multi-workstream programs with executive governance.
• Ability to translate complex provider-specific healthcare challenges into automation opportunities.
• Strong executive presence with the ability to influence without authority.
• Experience building business cases and achieving measurable customer outcomes.
• Bachelor's degree is required.

Nice to have

• Experience within a healthcare provider organization or health system.
• Direct experience in Revenue Cycle Management (RCM), Patient Access, or Clinical Operations.
• Background in management consulting or enterprise program leadership.
• Experience with SaaS, AI, or digital transformation platforms.
• Advanced degree.

Culture & Benefits

• Flexible work arrangements depending on business needs and role.
• Inclusive workplace valuing diverse backgrounds, experiences, and ideas.
• Environment focused on curiosity, generosity, and the transformative power of automation.
• Commitment to equal opportunity and reasonable accommodations for candidates.