Customer Program Manager (AI)

TL;DR

Customer Program Manager (AI): Designing and scaling the executive briefing program to connect strategic enterprise customers with hirify.global’s leadership and research teams. Focus on orchestrating cross-functional collaboration, managing high-volume briefing operations, and driving strategic account engagement through tailored executive experiences.

Location: Must be based in or able to work from San Francisco, CA or New York City, NY (Hybrid: 25%+ in-office)

Salary: $255,000 - $320,000 USD (OTE)

Company

hirify.global is an AI safety and research company dedicated to building reliable, interpretable, and steerable AI systems.

What you will do

• Define and own the end-to-end Executive Briefing program, including intake processes, qualification criteria, and operating SLAs.
• Partner with GTM leadership to govern account selection and ensure strategic alignment for each briefing.
• Lead discovery sessions with account teams to translate customer objectives into tailored, high-impact agendas.
• Co-develop briefing content with Product Marketing and coordinate technical deep-dives with Solutions teams.
• Orchestrate day-of execution and manage the speaker bench to ensure a high-standard customer experience.
• Build scalable playbooks and reporting mechanisms to track program-influenced pipeline and expansion.

Requirements

• Must be based in or able to work from San Francisco or New York City.
• Proven experience building or significantly scaling an executive briefing program at an enterprise technology company.
• Strong operational track record managing high-volume programs with rigorous tracking.
• Demonstrated credibility with enterprise Sales leadership and ability to facilitate conversations with C-level customers.
• Strong cross-functional skills to orchestrate PMM, Solutions, and executive stakeholders.
• Clear written and verbal communication skills with the ability to synthesize complex information for executive sponsors.

Culture & Benefits

• Competitive compensation and benefits package.
• Flexible working hours and generous vacation/parental leave.
• Collaborative research-driven environment with frequent team discussions.
• Optional equity donation matching.
• Modern office spaces designed for team collaboration.