Director, Member Engagement (Healthcare)

Location: Onsite in Houston, Texas, United States; willing to relocate to Houston may be considered. This is not a hybrid role.

Base salary: $150,000–$175,000 USD annually, plus equity opportunities and a performance-based bonus.

Company

hirify.global develops healthcare software and analytics, including Clover Assistant, to help clinical staff provide personalized care for Medicare Advantage members.

What you will do

• Own the member-engagement scorecard covering adherence, occupancy, conversion, average handle time, quality, talk-to-listen ratio, and member outcomes.
• Build and refine inbound and outbound call flows, playbooks, escalation paths, and quality-assurance frameworks that guide members toward meaningful health actions.
• Establish daily huddles, weekly pipeline reviews, monthly business reviews, dashboards, performance management, and incentive structures.
• Partner with Learning & Development and Compliance to ensure agents are licensed, trained, and supported by AI-assisted training and agent copilots.
• Lead supervisors and team leads, coach on the floor, and develop a high-performing, accountable, and engaged workforce.
• Collaborate with Clinical Operations, Stars, Quality, Marketing, and Compliance on campaigns, target lists, member communications, and CMS-compliant call practices.

Requirements

• 7+ years of experience leading a high-volume floor.
• 3+ years owning performance metrics for a telesales or high-conversion operation in a complex, high-objection environment such as annuities, life insurance, or mortgage insurance.
• Experience building incentive compensation, training programs, and quality-assurance systems for 50+ agents onsite.
• Experience leading regulated operations with compliance treated as non-negotiable.
• Must work onsite in Houston or be willing to relocate; remote and hybrid work are not available for this role.

Nice to have

• Medicare Advantage, Stars, HEDIS, or HRA experience.

Culture & Benefits

• Competitive compensation with equity opportunities, performance-based bonuses, 401(k) matching, regular compensation reviews, and an Employee Stock Purchase Plan.
• Medical, dental, and vision coverage for employees and families, plus mental-health resources.
• No-Meeting Fridays, monthly company holidays, flexible paid time off, and paid parental leave for all new parents.
• Professional development programs, mentorship, learning funding, and regular performance feedback.
• Office setup reimbursement and a monthly cell phone and internet stipend.