IT Technician Apprentice

TL;DR

IT Technician Apprentice (System Engineering): Providing first-level IT support in a Mac-based environment with an accent on employee onboarding, device management, and SaaS platform troubleshooting. Focus on automating common IT issues, maintaining asset inventory, and ensuring security hygiene across the organization.

Location: Paris, France (Occasional remote)

Company

hirify.global is a fintech company focused on delivering seamless tech experiences through a lean and agile IT unit.

What you will do

• Provide first-level technical support for macOS and SaaS platforms.
• Manage new hire onboarding, including device setup and software provisioning.
• Maintain and track the IT asset inventory.
• Document IT procedures and common fixes in the internal knowledge base.
• Collaborate on automation projects, scripts, and workflows to reduce ticket volume.
• Ensure device security through patches, encryption, and regular updates.

Requirements

• Must be looking for a 1 or 2 year apprenticeship.
• Must be based in Paris.
• Comfortable working in a macOS environment.
• Basic understanding of networks, device management, and account provisioning.
• Methodical and organized approach to technical documentation.
• English: Fluent (written and oral) required.

Nice to have

• Proficiency in French.

Culture & Benefits

• Collaborative and detail-oriented team environment.
• Focus on a "zero-ticket" mindset through automation and smart tooling.
• Fast-paced environment that values autonomy and continuous learning.
• Inclusive culture committed to diversity and a caring workplace.

Hiring process

• Hiring Manager interview (30 minutes).
• Case study interview (30 minutes).
• Talent Acquisition interview (30 minutes).
• Peer interview.