Senior Onsite Coordinator

TL;DR

Senior Onsite Coordinator (Telecommunications): Managing day-to-day mobile strategy and account operations for a corporate customer with an accent on service delivery, technical support, and relationship management. Focus on resolving complex billing and network queries, producing analytical reports, and ensuring high-quality service standards for VIP users.

Location: Must be based in Horsham, UK (Onsite)

Company

A leading telecommunications provider dedicated to building a connected nation through 5G and digital infrastructure.

What you will do

• Manage day-to-day account activities including order processing and query resolution.
• Provide expert support on technical, network, billing, and device-related issues.
• Build and maintain trusted relationships with customers, end users, and internal teams.
• Produce and quality-check reporting packs with actionable insights.
• Support device provisioning, migrations, and network transitions.
• Deliver enhanced, premium-level support to VIP users.

Requirements

• Must be based in or able to work onsite in Horsham, UK.
• Proven experience in customer service or account support roles.
• Strong communication skills with the ability to explain technical information clearly.
• Proficiency in managing systems, data, and reporting tools.
• Ability to pass background checks including criminal (DBS) and financial checks.
• Proactive problem-solving skills and attention to detail.

Culture & Benefits

• Competitive salary plus bonus scheme.
• Up to 28 days of annual leave plus bank holidays.
• Personalized benefits including pension plan, vouchers, and discounts.
• Comprehensive parental leave policies and learning development tools.
• Inclusive workplace culture that values diversity and authenticity.
• Paid time off for charity work.