Senior Onsite Coordinator (Telecom)

TL;DR

Senior Onsite Coordinator (Telecom): Managing day-to-day account activities and mobile services for a corporate customer with an accent on relationship building and technical support. Focus on resolving billing and device issues, producing reporting packs, and ensuring high-quality service delivery for VIP users.

Location: Onsite in Portsmouth, United Kingdom

Company

Global telecommunications company building the UK's next-generation network infrastructure.

What you will do

• Manage daily account activities including order processing and query handling via calls and emails.
• Provide expert support for technical, network, billing, and device-related queries.
• Build and maintain strong, trusted relationships with corporate customers, end users, and internal teams.
• Generate and quality-check reporting packs to provide business insights and analysis for decision-making.
• Guide users on mobile devices, tariffs, and hirify.global products, supporting provisioning and migrations.
• Deliver premium service to VIP users and coach colleagues to ensure consistent quality.

Requirements

• Experience in customer service or account support within fast-paced environments.
• Strong communication skills with the ability to explain technical information clearly.
• Proficiency with data systems and strong technical keyboard skills.
• Proactive problem-solving approach and excellent time management.
• Interest in mobile technology, networks, and digital solutions.
• Must be based in or able to work onsite in Portsmouth, UK.

Culture & Benefits

• Competitive basic salary plus performance-based bonuses.
• Generous leave policy with up to 28 days off plus bank holidays.
• Personalized benefits package including discounts, vouchers, and a pension plan.
• Paid time off for charity work.
• Access to professional learning tools and supportive parental leave policies.