Customer Experience Billing Specialist

TL;DR

Customer Experience Billing Specialist: Ensuring accurate, timely invoicing and billing operations while handling billing-related customer inquiries with an accent on payment reconciliation, dispute resolution, and maintaining billing data integrity across the hirify.global platform. Focus on working across multiple systems (Zuora, Salesforce, Intercom) and driving process improvements to improve billing accuracy and customer experience.

Location: London, United Kingdom

Company

hirify.global builds scheduling software for shift work and was acquired by Xero in 2021.

What you will do

• Process and generate customer invoices on a regular billing cycle, ensuring charges are correct.
• Reconcile payments and manage customer accounts so billing transactions are recorded accurately and promptly.
• Investigate and resolve billing disputes and discrepancies to protect customer satisfaction and retention.
• Maintain and update customer billing information in the billing system.
• Audit billing data for accuracy, completeness, and consistency; correct errors and inconsistencies.
• Coordinate with Finance, Sales, and Customer Experience and communicate customer feedback to drive improvements.

Requirements

• Experience in billing, finance operations, or a customer-facing support role.
• Comfort working with financial data and reconciliation processes.
• Strong numerical aptitude and high attention to detail when handling sensitive billing information.
• Clear and confident written communication in English.
• Ability to work across multiple systems and follow internal processes.

Culture & Benefits

• Flexible remote work.
• Benefits include pension, health insurance, inclusive support for new parents, and generous vacation.
• Employee Share Plan in addition to annual base salary.
• Growth and progression opportunities and a healthy work-life balance with an autonomous approach.
• Strong social culture with team and company activities.