Dealer Support Specialist (Automotive)

TL;DR

Dealer Support Specialist (Automotive): Supporting dealers on a used car marketplace platform with an accent on user guidance and problem resolution. Focus on leveraging AI tools and CRM systems to optimize the vehicle acquisition process.

Location: Must be based in or able to commute to Brighton, UK (Hybrid: 1 day WFH)

Salary: £26,000 starting salary

Company

hirify.global is the UK’s fastest-growing used car marketplace connecting private sellers with verified dealers through a technology-led platform.

What you will do

• Act as the primary point of contact for dealers using the hirify.global platform.
• Guide dealers through the various stages of buying vehicles to ensure a seamless experience.
• Utilize AI-powered tools and CRM systems to maintain data accuracy and efficiency.
• Solve real-world problems using initiative and creative thinking to improve the customer journey.
• Champion the customer experience by finding ways to optimize platform interaction.

Requirements

• Must be based in or able to commute to Brighton, UK
• Exceptional communication skills via phone, email, and chat.
• Proven ability to build rapport and a genuine passion for helping people.
• Strong attention to detail and a commitment to work accuracy.
• Ability to learn quickly and thrive in a collaborative, fast-paced environment.

Culture & Benefits

• Hybrid work model with one day per week working from home.
• Stock options to share in the company's future growth.
• Comprehensive health insurance through BUPA, including dental and fitness discounts.
• Professional development budget for courses, books, and conferences.
• Generous parental benefits, including 6 months of fully paid maternity leave.
• Office perks including sea-front location, weekly massages, and free snacks.

Hiring process

• Initial 30-minute casual introductory call.
• Team matching phase based on background and preferences.
• Final 60-minute interview featuring a skills-based assessment and role-playing exercise.