Customer Support Consultant

TL;DR

Customer Support Consultant: Providing post-setup care and handling customer queries via phone, email, and web chat with an accent on delivering outstanding customer experience and achieving revenue and satisfaction targets. Focus on managing rotating shifts, working onsite in Norwich, and nurturing meaningful customer relationships.

Location: Must be based in Norwich, United Kingdom and work onsite with rotating shifts including weekends.

Salary: £25,396–£27,000 per year plus uncapped commission and bonuses.

Company

hirify.global is a market-leading fintech business providing cloud-based payments and POS software internationally, supporting small businesses in 71 countries.

What you will do

• Handle customer queries via telephone, email, and web chat.
• Achieve targets for revenue and customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM system.
• Deliver exceptional customer service consistently.

Requirements

• Must be based in Norwich, UK and work onsite with rotating shifts including weekends.
• Proactive attitude with drive to succeed and hit targets.
• Excellent communication skills across all mediums.
• Great organization and attention to detail.
• Resilience to handle unhappy customers professionally.
• Empathy and calmness in customer interactions.

Nice to have

• Good understanding of tech platforms (Android, iOS, Windows).
• Experience using Google Suite.
• At least 1 year experience in hospitality, retail, or contact center work.

Culture & Benefits

• Additional bonuses based on KPIs.
• Career progression with internal promotion philosophy.
• Company bonus scheme and pension.
• Exclusive retail, restaurant, and travel discounts.
• Collaborative culture with regular team building events.
• 20 days annual leave plus bank holidays.
• Casual dress code, free and on-site parking, health & wellbeing program, referral program, and sick pay.

Hiring process

• Initial screening call with recruitment partner.
• Face-to-face interview with hiring manager at Norwich office.
• Interviews start immediately.