Revenue Enablement Manager (CX)

TL;DR

Revenue Enablement Manager (CX): Developing and executing enablement strategies for customer experience teams to drive retention, satisfaction, and expansion with an accent on data-driven coaching and AI integration. Focus on building scalable onboarding programs, optimizing CX workflows, and leveraging performance analytics to improve team productivity and customer outcomes.

Location: Must be based in the USA

Salary: $100,000 - $120,000 per year + 10% variable compensation

Company

hirify.global provides a comprehensive client experience platform designed specifically for appointment-based, self-care businesses like salons and spas.

What you will do

• Design and implement comprehensive enablement strategies for success, support, and implementation teams.
• Use learning analytics and CX performance data to measure program effectiveness and drive coaching interventions.
• Partner with leadership to integrate AI and automation into CX workflows to enhance productivity.
• Create and curate impactful enablement content including playbooks, training materials, and QBR frameworks.
• Deliver engaging workshops and training sessions to reinforce core skills like onboarding and renewal motions.
• Collaborate cross-functionally with Product, Marketing, and Sales to ensure strategic alignment and consistent messaging.

Requirements

• 4+ years of experience in Customer Success or CX within a SaaS environment.
• At least 1+ year of direct experience in an Enablement-focused role.
• Proven success in designing and executing enablement programs that drive measurable performance improvements.
• Expertise with GTM and enablement tools such as Salesforce, Gong, Gainsight, and WorkRamp.
• Strong analytical mindset with the ability to translate performance data into actionable strategies.
• Must be authorized to work in the USA.

Nice to have

• Direct Customer Success Manager (CSM) experience.
• Experience with Skilljar, Articulate, Outreach.io, or LeanData.

Culture & Benefits

• Fully remote work environment with a monthly work-from-home stipend.
• Comprehensive benefits including 401(k) match, medical, dental, vision, and life insurance.
• Flexible vacation policy to support work-life balance.
• Equity participation to grow alongside the company.
• Access to family planning resources and specialized support programs.
• hirify.global Bucks Learning and Development program.