Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing a portfolio of technical customers to drive retention, satisfaction, and revenue growth with an accent on technical onboarding, integration support, and strategic business reviews. Focus on fostering long-term success within complex technical environments and collaborating cross-functionally to maximize product adoption.

Location: Must live within a reasonable distance of a major airport in Washington, Oregon, or Idaho.

Salary: $55,000–$70,000 base + $30,000 commission target.

Company

hirify.global is a leading provider of aerial imagery, property insights, and software solutions serving government, construction, solar, and insurance industries.

What you will do

• Serve as the primary liaison for technical customer accounts to foster trust and accountability.
• Conduct regular check-ins and Strategic Business Reviews to assess performance and solution alignment.
• Understand customer technical goals, IT architecture, and integration requirements to provide proactive guidance.
• Monitor account health, mitigate churn risks, and identify upsell or cross-sell opportunities.
• Collaborate with internal teams including Engineering, Product, and Support to ensure a seamless customer experience.
• Maintain accurate records of customer activity and health using Salesforce and Gainsight.

Requirements

• Must live within a reasonable distance of a major airport in Washington, Oregon, or Idaho.
• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in account management, customer success, or a related client-facing technical role.
• Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
• Strong communication, technical problem-solving, and relationship management skills.

Nice to have

• Experience in SaaS, cloud services, or other technology-enabled environments.
• Proficiency with CRM and customer success platforms like Salesforce, Gainsight, or HubSpot.
• Working knowledge of technical product adoption and solution deployment in B2B settings.

Culture & Benefits

• Comprehensive health benefits including Medical, Dental, and Vision insurance.
• 401(k) retirement plan with company contributions.
• Generous PTO, sick leave, and parental leave policies.
• Health Savings Account (HSA) and Employee Assistance Program.
• Supportive environment focused on professional growth and customer-centric values.