Senior Renewals Manager

TL;DR

Senior Renewals Manager: Lead end-to-end renewal strategy for complex, high-risk, high-value SaaS accounts with an accent on pricing, concessions, churn risk mitigation, and GRR outcomes. Focus on managing multi-product and multi-year renewals, escalating stalled deals, and partnering cross-functionally to improve retention and forecasting accuracy.

Location: Remote (United States)

Salary: $105,000–$114,000 USD annually

Company

hirify.global builds an AI-powered customer success platform for retention, growth, and customer outcomes.

What you will do

• Own end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
• Run complex pricing, concession, and restructuring discussions to protect revenue.
• Serve as an escalation point for stalled or high-risk renewals.
• Mentor and coach P3 Renewal Managers.
• Partner with Customer Success leadership to align value delivery to renewal outcomes.
• Provide structured feedback to RevOps and Product on churn drivers and maintain accurate forecasts.

Requirements

• 6+ years in Renewals, Account Management, or Customer Success.
• Proven success closing complex SaaS renewals.
• Strong negotiation and executive communication skills.
• Ability to manage ambiguity and competing priorities.
• Deep understanding of SaaS pricing, packaging, and procurement.
• Strong forecasting and risk management discipline.

Nice to have

• Experience in a dedicated Renewal Manager role.
• Prior quota-carrying sales background.
• Experience with multi-product SaaS portfolios.
• Familiarity with churn mitigation frameworks and save motions.
• Exposure to pricing strategy or deal desk leadership.

Culture & Benefits

• Remote work options with occasional travel for team meetings, training, or company events.
• Fully covered medical premiums (employee-only), plus dental and vision coverage.
• Flexible PTO and dedicated Recharge Holidays (one long weekend each quarter).
• 401(k) plan and eligibility for commission and participation in an equity program.
• $10,000 lifetime fertility stipend and access to coworking spaces around the globe.

Hiring process

• Interviews focused on renewal execution, negotiation, and cross-functional collaboration.
• Evaluation of forecasting, risk management, and SaaS pricing/procurement knowledge.
• Final discussions aligned to role scope and performance expectations.