Technology Delivery Lead Specialist

TL;DR

Technology Delivery Lead Specialist: Managing client communications and technical logistics for production changes and hotfixes with an accent on client-facing support and cross-team coordination. Focus on ensuring seamless release cycles, managing ServiceNow tickets, and providing reliable support during after-hours maintenance windows.

Location: Must be based in Egypt. The role requires availability for late-night/early-morning maintenance windows (CT time zone).

Company

hirify.global is a technology services provider focused on client success and production delivery.

What you will do

• Serve as the primary point of contact for clients during critical production issues and maintenance windows.
• Coordinate with engineering and DevOps teams to implement custom production changes and hotfixes.
• Manage and triage ServiceNow tickets to ensure timely customer updates and resolution.
• Support client validation activities during scheduled after-hours deployment cycles.
• Execute backout scripts and configuration management updates as required.
• Proactively identify and escalate risks that may impact client delivery timelines.

Requirements

• Must be based in Egypt and available for after-hours work (Tues/Thurs nights and monthly Saturday deployments).
• 2+ years of experience in technology delivery, client services, or a similar technical role.
• Proven ability to manage communications and logistics for production environment changes.
• Strong organizational skills with the ability to handle multiple high-stakes priorities.
• Excellent written and verbal communication skills for client-facing interactions.
• Understanding of change management and production release processes.

Nice to have

• Experience working in a SaaS or enterprise IT environment.
• Proficiency with the ServiceNow ticketing system.
• Familiarity with the Mortgage Cadence Platform.

Culture & Benefits

• Full-time remote position with a focus on reliable, independent work.
• Opportunity to work in a dynamic, client-facing environment.
• Collaboration with global engineering and support teams.