Senior Customer Success Manager (Logistics)

TL;DR

Senior Customer Success Manager (Logistics): Managing end-to-end customer lifecycle plans and ensuring measurable value from hirify.global solutions with an accent on customer retention, operational continuity, and strategic guidance. Focus on improving solution adoption, coordinating cross-functional issue resolution, and identifying expansion opportunities.

Location: Grand Rapids, MI, United States (requires 30%+ travel to customer sites)

Salary: $86,000 - $129,000

Company

hirify.global is a provider of intelligent automated material handling solutions designed to optimize supply chain operations.

What you will do

• Proactively manage end-to-end customer lifecycle plans, ensuring ownership from implementation through ongoing operations.
• Track and report on key customer outcomes, including solution adoption, customer happiness, and long-term value.
• Coordinate with sales and services organizations to identify and resolve customer concerns early.
• Build and maintain strong relationships with key customer contacts through regular check-ins and business reviews.
• Identify and communicate expansion, upsell, and cross-sell opportunities to the Sales team.
• Maintain detailed customer documentation and communicate technical and product bulletins to relevant contacts.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3-5 years of experience in customer success, account management, client services, or customer support.
• Location: Must be based in Grand Rapids, MI, United States.
• Travel: Ability to travel to customer sites (approximately 30%+).
• Strong analytical and problem-solving skills with proficiency in MS Office products.
• Proven ability to work independently and collaboratively in a multifaceted environment.

Nice to have

• Experience within the material handling industry.

Culture & Benefits

• Structured career development paths.
• Competitive compensation and benefits package.
• Opportunities for global career growth within the organization.
• Commitment to equal employment opportunities and inclusive workplace culture.